Warranty Statement and Terms & Conditions of Sale
Acceptance of Terms & Conditions
By purchasing, installing, or using any Aqua Logic, Inc. product, the purchaser acknowledges and agrees to be bound by the Terms & Conditions and Limited Warranty set forth in this document. These terms govern all sales, returns, warranty claims, and the use of Aqua Logic products. If the purchaser does not agree to these terms, the product should not be installed or used, and Aqua Logic should be contacted immediately for return authorization.
Aqua Logic, Inc. Warranty Statement
Our goal is to deliver products of exceptional quality and reliability. Every unit we build is engineered to perform flawlessly, minimizing the need for warranty service. While our goal is trouble-free ownership from day one, we also understand peace of mind matters. The limited warranty below explains coverage periods, what’s included, and how we resolve issues swiftly and professionally. It is intended for the original end-user and provides repair or replacement remedies as described in the terms that follow; please review the stated exclusions and responsibilities before installation or use.
Any work performed on Aqua Logic equipment within the warranty period must be pre-authorized by Aqua Logic, Inc. to be considered for reimbursement. Contact Aqua Logic warranty administrator at warranty@aqualogicinc.com for instructions. Reimbursement schedules will follow industry standards for time and materials. See Resource Page www.aqualogicinc.com
Limited Warranty
Aqua Logic, Inc. provides a limited warranty to the end user of new products against defects in materials and workmanship. The warranty duration by product family is listed in the Warranty Period by Product Family table within this document. This warranty is transferable from the original purchaser to the end user when the product is purchased through an authorized distributor or dealer. If a product covered by this warranty is determined to be defective within the applicable warranty period, Aqua Logic, Inc. will, unless otherwise required by law, either repair or exchange the product at its sole discretion. To qualify, the end user must provide proof of purchase from an authorized distributor or dealer. This warranty applies only within the United States of America and Canada.
Aqua Logic Dealer/Distributor Responsibility
Authorized distributors and dealers must provide end users with proof of purchase, product model and serial numbers, and warranty documentation. If necessary, they are responsible for facilitating warranty claims and ensuring compliance with Aqua Logic’s warranty terms.
Exchange
If Aqua Logic, Inc. elects to exchange a product due to a covered defect during the warranty period,
the replacement unit may, at Aqua Logic, Inc.’s discretion, be: New, or recertified, reconditioned,
refurbished, or remanufactured from new or used parts, and functionally equivalent to the
original product.
Repair: Parts and Labor
There will be no charge for parts or labor to repair a product for a covered defect during the applicable warranty periods. Replacement parts may be new, used, reconditioned, refurbished, or otherwise remanufactured or recertified as functionally equivalent.
Remaining Warranty
Repaired or exchanged products are warranted for: The remaining portion of the product’s original warranty, or ninety (90) days from warranty service or exchange, whichever is longer. Any upgrade to the original product will be covered only for the duration of the original warranty period.
Customer Responsibilities
Proper installation and operation are key to reliable performance. The customer is responsible for ensuring the equipment is installed according to the manufacturer’s guidelines and operated within defined design criteria. Additionally, regular maintenance, including water treatment, condenser cleaning and filter changes are customer responsibilities. The failure to do so may void product warranty.
Exclusions
This warranty does not cover:
- Abuse, accident, or damage as a result of acts of God
- Cosmetic damage (scratches, dents, cracks)
- Damage from freezing, improper installation, corrosion, third-party failures, removal of product labels or temperature extremes beyond application range.
- Shipping damage
- Improper installation and maintenance, operation, power surges, voltage supply or electrical issues
- Misuse, modifications, normal wear and tear
- Unauthorized repairs or tampering
Assignment of Warranties
Aqua Logic, Inc. assigns to purchasers all warranties of manufacturers and suppliers of component parts that are assignable but assumes no liability for third-party products or components.
Disclaimer of Warranty
Except as specified above: All express or implied warranties (merchantability, fitness for a particular purpose, etc.) are excluded to the extent allowed by law. Implied warranties, if applicable, are limited to the duration of the express warranty period. Some jurisdictions do not allow limitations on implied warranties; these limitations may not apply.
Disclaimer of Liability
Aqua Logic, Inc.’s total liability shall not exceed the purchase price of the product. Aqua Logic, Inc. is not responsible for:
- Loss of use, work stoppage, failure of other equipment
- Commercial loss, lost revenue or profits
- Loss of goodwill or reputation
- Incidental or consequential damages
- Loss of livestock
No oral or written representations shall modify this warranty. Some jurisdictions do not allow exclusion of incidental or consequential damages; these limitations may not apply.
This Limited Warranty is subject to change without notice. Check https://aqualogicinc.com for the most current version.
Warranty Period by Product Family
Product Family | 90-day Parts | 1-year Parts | 1-year Labor* |
Cyclone Chiller | X | X | |
Delta Star Chiller | X | X | |
Delta Star Heat Pump | X | X | |
Multi-temp Chiller | X | X | |
Multi-temp Chiller Split Installation | X | ||
Titan Heat Pump | X | X | |
Titan Heat Pump Split Installation | X | ||
Helical and Tube Sheet Heat Exchanger | X | ||
Heat Exchanger Control package | X | ||
UV Sterilizer | X | ||
Elecro Heaters | X | ||
UV Lamps (Purchase date) | X | ||
UV Lamps (Installation date) | X | ||
Gas Heater Systems | X | ||
Electronic Controllers | X | ||
Flow Switches | X |
Special Warranty Notes:
Were applicable, with appropriate documentation, warranty period may be extended to a maximum of 18 months from date of manufacture.
*1-year Labor following Warranty Servicer Allowance Matrix with prior approval.
Quartz sleeves: Not covered if damaged by improper handling.
UV Warranty void if no pre-filtration in place.
On “Split” chiller and heat pump systems, no coverage for refrigerant or copper lines or line
set leaks.
Claims Process
Contact Aqua Logic immediately to file a warranty claim at warranty@aqualogicinc.com.
Aqua Logic may provide parts, Return Authorization Number for field repair, or Return Authorization Number for return.
For any authorized warranty return, the purchaser is responsible for the cost of returning the product to the Aqua Logic facility if more than 10 days have passed since receipt. If the authorized warranty return occurs within 10 days of receipt, Aqua Logic will provide the customer with either a UPS label or a call tag for authorized UPS returns due to manufacturer defects. For freight shipments, Aqua Logic will provide a bill of lading (BOL) for defective items reported within 10 days of receipt.
If the product is determined to be defective and covered under warranty, Aqua Logic will return the repaired or replacement product to the purchaser at Aqua Logic expense. If the product is found to be within specification, the purchaser will be responsible for the cost of shipping the product back to their location
For products being returned to Aqua Logic, it is imperative that suitable packaging or crating be used to ensure the product arrives without any additional damage caused during shipping.
COD shipments will be refused.
Contact Information
Aqua Logic, Inc.
2806 Gray Fox Rd.
Monroe, NC 28110
Phone: (704) 774-1391
Email: warranty@aqualogicinc.com
Return and Restocking Policy
Aqua Logic, Inc. accepts returns on standard products within 60 days of the original purchase date, subject to a restocking fee of 20%. All returned products must be in resalable condition, in their original undamaged packaging, and free from signs of installation, use, or modification.
Products that are damaged, missing components, or not returned in original packaging may be refused or assessed additional restocking charges. All returns require prior authorization from Aqua Logic, Inc. For approval, please contact warranty@aqualogicinc.com.